Contact & FAQ

Contact Us

 

Please reach out if you have questions about bulk ordering, carrying Fréquence in your store, hosting workshops, personalized products, and more.

LOS ANGELES
NEW YORK
DENVER

 

LONDON
MADRID
BIARRITZ

We are dedicated to a fluid customer experience and wish to support you in the best possible way. Here, you may be able to find some answers. If not, please contact us via email and we’ll be happy to answer you personally.

F. A. Q.


What’s your return policy?

 

Return any of our products–no questions asked–within 30 days of purchase. If the oil is opened, we cannot take it back. If it is open due to a broken seal or bottle, please put back in the tube and send it for replacement. Add an email with your order number on the package and in your email.

 


Do you ship overseas and to P.O. boxes?

 

Yes, we’ll ship your package anywhere that can accept deliveries.

 


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions via email.

 


What is your Oil Standard? Are your oils Organic?

Yes, our oils are fully Organic and go through a rigorous protocol called E.O.B.B.D, with a 14 step process that starts from the seed, farm, and all the way through the entire processing of the plant material to the oil to the manufacturing and packaging. It is one of the highest therapeutic grade essential oil standards on the planet. Learn More here.

 


Where are your oils from?

We source our oils straight from EOBBD standardized farms from around the world, and we choose to pick oils that are made in natural environments, ensuring the highest quality oil possible.

 


How do you know what oil is best for me?

Due to the current laws, we can’t tell you to use this oil for that symptom. Usually, your intuition will guide you towards the right oil, meaning if you chose by number or color that calls you, you will most likely find the right oil for your current state.

 


Are your oils safe for Skin Use? Are they edible?

By law, we have to recommend to dilute the oil for massage or skin use, and not to take oils internally. Our oils are therapeutic grade and organic. It’s your call.